Refund Item

Before making a refund of item it must be added into order list as a standard item. Then you should select this item in list of ordered items and press Refund Item button.

There are two major cases when you want to make refund item:

1. Customer ordered an item, then after some time she asks for refund. In this case order is still open. Therefore you should add new item of the same type, click on it and press Refund Item button. In Order Number field you should use the same order number. Then press Choose Item button and select the previously ordered item for refund.
2. The order was already closed. In this case in Refund Item dialog you should type order number mentioned on the bill. And select item for refund.

It case if the order has only refunded item this order will be considered as Refund Order.

See also:

Divide Order |Getting started | Creating an order | Taking payment

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